Links & FAQs

Links & FAQs

We hope your question can be answered below but if not just drop us an email at info@dogslife.ac.uk and we will do our best to help solve the problem or query you have.

I have a problem with the Dogslife website, what do I do?

I am having problems registering.

I am having problems uploading my dog's photo.

Uploading 1 & 3 year photos

What should I do if I no longer have my dog?

How do I update my contact information or contact preferences?

I wish to no longer take part in the project.

I am unable to view/ update my scrap book.

I have made an error in my dog’s data.

I want to tell others about the project.

I want to tell you something!

Other links you may find interesting

 

Q. I have a problem with the Dogslife website, what do I do?

Although we keep a close eye on the website to ensure its smooth running, we are keen to find out about any issues we are not aware of so that we can continue to improve the website and our members and visitors can enjoy using it without difficulties.

If it's only the Dogslife website you are having problems with you can help us pinpoint the nature of a problem by telling us which kind of computer you are using (e.g. PC, Mac etc.), which operating system (e.g. Windows 10, Mac OS 11 etc.), the browser and version you are using (e.g. Internet Explorer 8, Firefox 4.0, Safari etc.), and exactly what is happening when a problem occurs. For example, what is the title of the page you are having a problems with and what data are you entering, and do any error messages appear? E-mailing us a screenshot often helps. If you are unsure how to find these details out about your system, contact us at the same e-mail address and we can talk you through the process. We really appreciate users giving us as much information as they can since we need to try and recreate any errors in order to find and fix them. 

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Q. I am having problems registering.

To register with Dogslife your dog must

• Be a Labrador Retriever registered with the Kennel Club

• Be born after 1st January 2010

• Have a valid Kennel Club registration number and the date of birth entered should be the same as registered with the Kennel Club

If all these are correct and you are still experiencing problems registering, please email us at registration@dogslife.ac.uk

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Q. I am having problems uploading my dog's photo.

When uploading photos, it is best to make sure that the size of the file is not too big (the maximum size is detailed where a photo can be added) as larger images may not load. Photos must be png, gif, jpg or jpeg.

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Uploading 1 & 3 year photos

We would like photos of your dog's mouth, their ear, their body taken from the side and their body from the top when your dog turns 1 year and 3 years old.To upload these photos please click the 'file upload' button on your dog's profile page. Under the title '1& 3 year pet photos' please click the 'browse' button. Click the next 'browse' button to select your photo file then 'open'. Click 'next' to select the body area applicable to the photo. Save then repeat until all 4 photos are uploaded. For more information regarding how to take the photos, read on. 

   photograph_mouth        photograph_ear   photograph_body_side              photograph_body_top                         

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Q. What should I do if I no longer have my dog?

We are sorry to hear you no longer have your Labrador. Please let us know by clicking the ‘no longer have your dog, please let us know’ link then please complete the two questions when prompted. This will close down your dog's profile, and stop us contacting you about them, but we will still keep all the information you have kindly given us to help us work out what keeps dogs healthy.

 

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Q. How do I update my contact information or contact preferences?

Please update your contact information and contact preferences by clicking the ‘edit your profile’ link and answering the questions as applicable.

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Q. I wish to no longer take part in the project.

We are sorry you no longer want to take part in the project. Please let us know by emailing privacy@dogslife.ac.uk.

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Q. I am unable to view/ update my scrap book.

**Please note this function is currently not working, we hope to have it up and running soon**. Once we do -

If you are having problems viewing or updating your dog’s scrapbook please ensure your computer/tablet has had its scheduled updates. If the problem persists please email info@dogslife.ac.uk with more details.

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Q. I have made an error in my dog’s data.

Don’t worry just let us know and we will do our best to correct it for you. Email us at info@dogslife.ac.uk with details about the incorrect data and the change you would like made. It’s also helpful to let us know when (date) the error was made.

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Q. I want to tell others about the project.

If you would like to pass information about Dogslife to others who may be interested in the project, please download our flyer.

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Q. I want to tell you something!

Great! We’d love to hear your feedback about the project, hear updates about your dog’s health and wellbeing or send us a photo of what they have been up to info@dogslife.ac.uk.

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Other links you may find interesting:

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